Motor Bodily Injury Claims Handler

Allianz plc

Allianz plc are the trusted insurance partner to over 700,000 customers in Ireland. With a global legacy of trust and excellence, we are committed to protecting the things that matter most to our customers and offer a wide range of insurance products. Our commitment to innovation, customer-centric solutions and digital transformation ensure that we can provide peace of mind and security to all our customer across Ireland.

The Opportunity

We are recruiting for a Motor Bodily Injury Claims Handler to join our team, based in Dublin. Your role will involve the pro-active handling and management of a portfolio of bodily injury claims from notification through to settlement.  

Why Join us?

As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role. Reporting to the Personal Injury Claims manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration, in a hybrid working model.

Key Responsibilities:

• Proactive management of claims while demonstrating exceptional customer service, to both internal & external customers
• Handle claims in line within Allianz’s claims handling requirements and regulatory requirements e.g. Consumer Protection Code, GDPR
• Manage daily work flow to ensure customer charters are met
• Interpret and establish policy cover
• Evaluate liability through desktop investigation and the instruction of external resources
• Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for
• Negotiate settlement of claims directly with claimants and solicitors
• Handle litigation files that will require Court attendance for hearings, settlement and other consultations  once you have the required experience
• Identify instances of potential fraud; escalate cases to the SIU team where appropriate
• Maintain effective internal and external relationships

Essential Requirements :

• Previous experience handling a similar portfolio of Motor Injury claims . Alternatively hold at least 3 years Motor Damage experience
• CIP, Dip CII, Grandfathered or ACII qualification.
• Proven track record of excellent customer service delivery and strong communication skills
• Understanding of technical claims processes and procedures

Desirable Requirements:

• Third level qualification.

Regulatory Notice

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF-5, 6, 8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. 

Allianz plc. is regulated by the Central Bank of Ireland.

58838 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.