Customer Service & Sales Representative - Allianz Direct

Allianz plc

Job Purpose/Role

As a trusted insurance partner to over 700,00 customer across Ireland, Allianz plc In Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Our team of over 700 employees work with great care and diligence to support our customers, and delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct,

As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation.

Why Join us?

Our contact centre team, based in Elm Park, Dublin 4, uphold a hybrid working model for all employees post-training period. Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success. Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you.

We also offer:

• Competitive remuneration package
• Comprehensive Benefits
• Hybrid/Flexible Way of Working *Post training period
• Opportunity to gain relevant insurance qualification
• Career Development Opportunities

Key Responsibilities

• Quote and convert new business opportunities
• Explore and convert cross sell and multi cover opportunities
• Achieve sales, service and customer satisfaction metrics as agreed with your manager
• Process policy adjustments as requested by our customers
• Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship
• Continually improve quality and efficiency within the Team
• Adhere to company quality and underwriting standard
• Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations

 Key Requirements/Skills/Experience

Essential Criteria

• A third level degree or leaving certificate OR a minimum of 2 years’ experience working in a sales or customer service environment

Desirable Criteria

• 6 – 12 months experience in an insurance/financial services environment
• Knowledge and understanding of general insurance
• Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements

Regulatory Notice

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF-4) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.  

62217 | Sales & Distribution | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.