Claims Officer - Italian

Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs and private families. We combine digital innovation, data insights and health expertise to make access to care as simple and convenient as possible. We want to have a lasting, positive impact on the health and wellbeing of our customers and wider global communities today, while considering the needs of future generations. For more information, please visit: www.allianz-partners.com. 

Job Description

The role of a Claims Handler involves processing medical claims for clients worldwide, from Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours timeframe. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Key Responsibilities

• Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with Allianz Care policy benefits to achieve company loss ratio targets
• Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
• Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
• Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
• Other Ad hoc duties as required

Requirements

• Administrative experience
• Experience working with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Valid EU work permit with the ability to work full time year round
• Fluency in English and Italian

What we offer...

• A competitive Salary and bonus scheme
• Career progression opportunities and training
• Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
• Flexible working hours and blended working (remote working a few days per week)
• Free onsite parking
• Sports & Club society
• Transport Subsidy
• Support for professional studies including APA examinations
• Relocation Assistance
• Recognised as one of the best large companies to work for 2017

#IJA

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

Allianz Partners is an Equal Opportunities Employer