After Sales Support MOB Lead

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After Sales Support - MOB Lead supports and delivers on the setup and management of new business and renewal onboarding by overseeing key processes within the team in line with customer needs the individual will interface with various departments and support growth initiatives across the business, to ensure the team operates efficiently and that KPI’s are met.
This role has an overall responsibility to manage the new establishment of offshoring benefits’ setup function in Egypt with aligning the proper processes, harmony and communication with the team members regionally 
 

Key responsibilities/What you do:

• Manages inclusion/ changes of benefits, services into the client scheme and database system.
• Manages communication with the payers for benefits clarification also with rest of internal stakeholders (claims, pre-cert—etc.) and any further medical inquiries.
• Maintains high quality outputs of benefit updates as communicated from the payer to satisfy clients’ preset standards of service and avoid any claims’ leakage.
• Issues periodic or daily report on performance.
• Keeps accurate records on the various activities for internal and external review.
• Manage the day-to-day planning and operation of the Department once expansion occurs 
• Develop excellent working relationships with internal stakeholders and other departments.
• Management of the training for new staff   
• Participate in various operational activities, inside and outside of the Department to ensure that operational service delivery meets and exceed clients’ expectations
• Advocate an atmosphere of open, honest communication and instill a collaborative approach within the department
• Identify, develop and implement protocols/system enhancements to assist in maximizing productivity and improving service quality to maintain client retention levels
• Ad hoc projects and tasks to support the company strategy
• Always ensure that appropriate controls are in place to adhere with policies, protocols, and standards to achieve objectives related to customer satisfaction, quality, and productivity.

Key requirements/What you bring:

• Bachelor's Degree with Medical background is a must 
• At least five years of relevant experience in a similar environment is a must 
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
   

Key benefits/What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. 
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group