Claims Agent BPO - Dutch Speaker

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Since 2021, Allianz Technology has launched its Allianz Services entity to meet the project needs of Allianz operating entities. This position is based in Casablanca.

At Allianz Services Morocco, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

Does providing quality service also motivate you? So why not join us to be at the forefront of progress and develop innovative products and services in an international environment.

Imagine the inconvenience of a product trouble you are using frenquently. With you, these worries are now a thing of the past. Do you have what it takes to reassure our customers with reliable and prompt assistance. For a service Assistance (Wegenwacht) service provider, we are looking for Dutch-speaking Inbound Service Employees.

As an inbound customer service representative for a service assistance company, you will be responsible for answering questions and requests from customers who need help resolving problems with their product..

What you will do

• Taking incoming calls from customers and providing support in resolving problems with their product
• Listening to the customer, assessing their situation and providing them with relevant information about their coverage and what is possible to resolve their issue.
• Scheduling appointments for technical issues
• Following procedures and protocols to assist customers as efficiently and effectively as possible and handling escalations of problems as needed.
• Updating customer data in the system and ensuring accurate documentation of calls.
• Supporting other departments as needed to assist customers with their questions and issues.
• You will actively contribute to increasing customer satisfaction.

What you bring

• You have a good level of Dutch, both oral and written. Fluency in English is also a requirement for this position;
• Experience in the insurance industry is desirable

You have

• Service-oriented and highly accurate
• Eye for detail and spot even the smallest discrepancies and peculiarities
• Finally, you are enthusiastic, eager to learn, proactive, have good written and communication skills and are not easily distracted
• Diligence, punctuality, systematic and responsible approach
• Knowledge of Microsoft Office (must)

​​​​​​​What we offer

• Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.

• Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.​​​​​​​

• Additional vacation days (relocation)
• Complete training curricula available (tailored courses)
• Private insurance (Allianz)
• Hybrid Work after 2 first months of presence
• Participating in World-run event

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The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

For any recruitment enquiries, please send us an e-mail at: recruitment_azse_morocco@allianz.com   

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.