RaaS GIM Senior Expert

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

The GIM Senior Expert will be responsible for the notification and support of the GHFC in the event of a DORA Major ICT-related incident, as classified as major by Operating Entities (OEs). This role is responsible for data validation for classified DORA Major ICT-related incidents and maintaining consistent reporting to the regulators by the OEs.

What you will do

• Monitoring: Observation ("eyes on glass") of the Incident Management Consolidation Tool (IMCT)during assigned shifts to identify any pre-classified major ICT-related incidents.
• Data Validation: Validate data for classified DORA Major ICT-related incidents to ensure accuracy, consistency and completeness.
• Notification and Support: Ensure timely notification and support of the GHFC in the event of a DORA Major ICT-related incident, as classified by OEs.
• Incident Coordination: Collaborate with cross-functional teams to coordinate incident response efforts and ensure alignment with regulatory requirements.
• Documentation: Prepare and maintain detailed documentation on incidents, including actions taken, outcomes, and lessons learned.
• Consistency Checks: Perform consistency checks to verify the accuracy and completeness of incident reports to the regulators and classifications across multiple OEs.
• Reporting: Support the preparation and delivery of incident reports to the Group Board of Management (BoM), ensuring all relevant information is included and presented clearly.
• Stakeholder Communication: Communicate effectively with internal and external stakeholders to provide updates and insights on incident management efforts.

What you bring

• Proven experience in incident management, crisis response, or a similar role.
• Familiarity with DORA regulations and requirements would be a plus.
• Strong understanding of incident response protocols.

You have

• Great time management, punctuality & the ability to respect strict response SLAs 
• Self-motivated, proactive and customer-centric working style
• Excellent communication and coordination skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with attention to detail and accuracy.
• Ability to remain calm and composed under pressure, with strong decision-making skills and work with tight deadlines.
• University degree