The department Workplace Service develops, delivers, and maintains reliable workplace solutions for the Allianz Group, which includes virtual desktop solutions, mailing solutions, Office 365 services, desktop file service and mobile device management.

At Workplace Services, we are passionate about providing services which support our users to perform on the highest level. We count on our site reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level. Specifically, we're looking for someone who brings fresh ideas, shows a unique and informed viewpoint, and enjoys collaborating with a team to develop automation and reliability solutions and positive user experiences at every interaction.

You will

• Oversee the operational stability and service quality of the WPS provided solutions with focus on prevention, proactive Monitoring and Automation.
• Provide operational support for multiple large, distributed software applications, steer incident calls and participate in on-call duty rotation
• Debug problems in complex interdependent production systems as part of our Site Reliability Engineering Team and derive action for prevention of infrastructure & application outages, coordinating the engagement of other engineering teams as needed
• Proactively review performance and use across WPS services and get involvement into incident, problem and crisis management to support with first response and help with the RCA
• Improve existing Monitoring solutions and deployment of a scalable, automated and well-documented end-to-end monitoring solution, logging and reporting for our services
• Cooperation with and guidance of Allianz Technology strategic partners and vendors in the areas of global networks, data centers and security, escalation engineering and contact management towards the partners, customers and other Allianz Technology units
• Collaborate with WPS product teams to automate processes, and implement event-based self-healing solutions for various service disruptions (e.g. automated capacity management)
• Review documentation of all deliverables, solutions, systems, infrastructure, processes and procedures as well as development and composition of new concepts, architectures and solutions

Your skills

• 3 years+ experience in similar role and success in technical engineering
• Ability to program with one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• Experience with one or more technologies such as Dynatrace, Splunk, Nextthink, MS Windows Server 2019, Citrix CVAD, Active Directory/Azure AD
• Bachelor´s / Master´s degree in computer science or other technical, scientific discipline
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn)
• Fluent in German & English speech and writing
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Experience with cloud based product environments and hybrid infrastructure
• Strong analytical skills and an investigative mindset

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

23030 | IT & Tech Engineering | Professional | n.a. | Allianz Technology | Full-Time | Permanent