TECHNICAL PRODUCTIVITY SPECIALIST | CUSTOMER & OPERATIONS| SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to gather, analyse, identify and document requirements for automation opportunities to eliminate inefficiencies, optimize workflows and meet strategic objectives more effectively.

About the role

• Conducting process discovery workshops, mapping and analyzing a team's business processes, identifying and prioritizing opportunities to streamline processes, reduce waste, or implement automation or digital solutions.

• Identifying innovative methods of dealing with organizational problems and opportunities within the business to eliminate inefficiencies, optimize workflows, and meet business objectives more effectively.

• Preparing high-level estimates for business cases, including development estimates and business metric benefits.

• Clarifying and translating business requirements into documentation and solution designs using appropriate tools, models, data analysis, process analysis, and cost-benefit analysis.

• Supporting the delivery and monitoring of the strategy, framework, and governance across various tools, including UiPath, Power Automate, Task Capture, AIMS+, Co-Pilot, and others as identified, ensuring appropriate key controls are in place to mitigate risks.

• Participating in the project life cycle, working closely with a variety of stakeholders to ensure requirements are understood, documented, and delivered on time and in compliance with governance and compliance frameworks.

• Supporting the capability uplift across the organization on automation tools, frameworks, and procedures.

• Documenting all process improvement initiatives, including data analysis, proposed solutions, implementation steps, results, and ongoing tracking.

• Preparing reports and presentations to communicate findings and progress to management and stakeholders.

About you

• Experience of Lean, Six Sigma, Agile, or other relevant process improvement methodologies.

• Qualification or experience in technologies with UiPath, AIMS++ (or other OCR Technology), Co-Pilot Studio, Microsoft Power Automate, Celonis process mining, task capture.

• Experience of working in a similar analysis focused role for a complex, matrixed general insurance organisation.

• The ability to communicate effectively and work collaboratively with diverse team members.

• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

• Proven analytical and critical thinking capability to interpret a range of data and complex information, extract meaningful insights and identify patterns, trends and links that inform judgements and solutions.

• Excellent verbal and written communication skills.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers