Project Manager Consumer Direct

PROJECT MANAGER DIRECT– CONSUMER– SYDNEY

At Allianz, we’re proud to named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to co-ordinate and manage key projects and programs as part of the roadmap of strategic initiatives within the Direct line of business, leading the planning, prioritization, change and implementation of key initiatives to ensure the successful E2E delivery into the frontline teams with our customers at the forefront.

About the role

• Taking a lead role in the development and implementation of one or more initiatives within Direct or CEC, adhering to the Allianz Project Management framework.

• Ensuring projects and initiatives are being delivered on schedule, consulting on proposed business solutions to ensure desired operational outcomes are being achieved.

• Partnering with key business stakeholders to understand project objectives and requirements and coordinating the Direct or CEC E2E project delivery.

• Working closely with technology partners (where needed) to deliver according to agreed plans and timelines.

• Producing E2E plans and managing the delivery of key projects and programs in the Direct space.

• Being responsible for financial management of your projects and programs.

• Identifying risks, issues, and dependencies affecting the delivery of project strategies and deploying contingencies to ensure on-time and quality completion of projects.

• Ensuring strong governance and compliance of project artefacts to meet regulatory and compliance needs.

• Managing and mitigating risks and coordinating project implementation within the roadmap capacity.

• Providing mentoring and guidance to Project Integration Specialists and other project support roles in basic Project Management principles.

• Contributing to a culture of continuous improvement, promoting opportunities for change within systems, frameworks, and processes.

About you

• Demonstrated experience leading or participating in the delivery of desired project or initiative outcomes within financial services will be highly regarded.

• Knowledge of Jira, Confluence and delivering in Agile ways of working highly desirable

• Transformation experience into Contact Centres highly desirable

• Sound understanding of project governance and project management methodologies.

•  Relevant tertiary qualifications or equivalent experience in Project Management or Project Support roles.

• Contemporary knowledge of contact centre operations including workforce planning, quality, telephony, and other contact centre technologies.

• High organisational and planning skills, together with attention to detail and accuracy while working under pressure.

• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.

• Adaptability, flexibility, and preparedness to work in a dynamic environment responding to emerging risks, project challenges and achieve deadlines.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers