Senior Account Technician

Let’s care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Allianz Commercial (AZC) is the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks, or climate change impacts, AZC has the major risks covered when it comes to protecting businesses.

Job Purpose / Role:

Our account technicians support the business by capturing and processing policy information, from submissions through to billings and collections. We pride ourselves on delivering exceptional customer service and operational effectiveness.

You will provide an effective and efficient administration and processing service to Underwriting, Claims, Credit Control, and the Brokers/Clients. Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentations, slips, underwriting files, and accounts.

Key Responsibilities

In this role you will:

• Be responsible for Multinational and Non-IIP bookings of medium to high complexity.
• Steer Operational tasks for GBO. This may include providing instructions to all subsidiaries involved, finding solutions to any outstanding issues, and addressing questions regarding cover and wording with Underwriting team.
• Invoice customers and co-ordinate documentation, e.g., issuance of local policies, certificates, endorsements to the Broker (or Client)/ Co-Insurers, in a timely and accurate manner.
• Monitoring/maintaining and follow up all programs, escalating issues if required.
• Develop effective working relationships with internal and external customers, including Underwriting, Accounts, Credit Control, Captives/Reinsurers, Brokers and Clients, attending relevant meetings as required.
• Potentially become a System Super User, representing the team in local and global as well as cross-functional projects; take on User Acceptance Testing sign-off authority; provide input for specific topics on a case-by-case basis.
• Carry out risk checks according to our compliance procedure.
• Support with reporting/MIS activities.

Key Experience / Requirements / Skills

Required Experience

• Experience in handling operational tasks in policy administration or other core insurance services.
• Experience working in an international environment.

Required Education / Certifications

• Completion of a recognized insurance qualification (or equivalent in the Financial sector).

Technical Skills

• Good knowledge Microsoft Office applications (particularly Excel) and experience of relevant business applications and systems.
• Ability to continuously develop technical and systems knowledge, business, and insurance understanding.
• Good understanding of relevant products, wordings, terms and conditions and coverages.
• Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation.
• Precise and have an eye for detail.

General Skills

• Communication Skills: Excellent verbal / written communication and interpersonal skills (able to build relationships with people at every level of the global organization.
• Task Planning: time management skills and experience of scheduling tasks in accordance with daily review of priorities. Able to prioritize under pressure.
• Ability to motivate others; effective team player, training and coaching of staff.

Languages

• English. Fluency in local language is a plus.

What is in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package.

Let’s care for your opportunities to progress

From career development and digital learning programmes to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health, and wellbeing (including private healthcare and generous parental leave benefits), to help people returning from career breaks with experience that nothing else can teach. We’ve got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry, and our clients.

Care to join us?

Allianz Commercial is the Allianz Group brand serving the world’s largest consumer brands and major industry players through to family-owned enterprises forming the backbone of nations’ economies. We bring together the corporate multinational business of Allianz Global Corporate & Specialty and the commercial business of national Allianz Property & Casualty entities and provide both traditional and alternative risk transfer solutions, outstanding risk consulting and Multinational services as well as seamless claims handling. As a key strategic player in the Allianz Group network, Allianz Commercial is present in over 200 countries and in 2022 generated more than €19 billion gross premium.

Learn more about Early careers at Allianz Commercial by clicking here

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other protected characteristic. Diversity of thinking is an important part of our culture.

People with disabilities:

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly