Allianz Trade for Multinationals (AZTMNC) is looking for an Account Manager to join our Commercial team. This position is based in Singapore.

Role:

The Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role. 
As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.
And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead. You report to the Regional Account Director. 

Main tasks:       

As an Account Manager, your missions are :

   *  To reach targets of portfolio growth and quality

As Program Manager:

 - Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas.

 - Secure Renewal by delivering the correct balance of customer need with AZTMNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines (contribute to BUC)

 - Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.

 - Review and analyze and implement transfers requests from AZT BUs to AZT MNC

As Managing Insurer

 - Responsible for implementing and issuing the policy at local level

 - Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA

 - Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests

   *  To take personal responsibility for the implementation of group-wide quality of service standards

 - Service customers based on guidelines of Operational Manual

 - Comply with account management standards in regards to MNC processes, business rules and systems.

 - Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service, as well as other MNC Account Management teams and MNC Central Team

As Program Manager

 - Apply MNC commercial underwriting standards to ensure profitability and quality of customer portfolio

 - Be the main contact person with the Broker and client program management teams

As Managing Insurer

 - Interact with broker and client as directed by Program Manager

Future Challenges:

 - Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.  

- Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities

Knowledge / Experiences / Competencies required

- Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives

- Advanced knowledge of the credit insurance industry, products and regulations

- Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service

- Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal

- Advanced ability to up and cross sell products during customer interactions to achieve growth targets

- Competent ability to build extensive networks with close contacts to market players and opinion leaders

- Competent knowledge of claims methodologies and the impact of policy conditions

- Expert ability to negotiate with customers in order to achieve results

- Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting

- Competent ability to operate in a matrix structure

- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems

- Advanced knowledge of written and spoken English

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Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world.