Incident Management Officer H/F

What you do

Part of the Allianz Partners Protection & Resilience framework, the Global Incident Management covers requirements on Global Incident Management (GIM).

The objective of GIM is to define a globally harmonized process to act on incidents, both IT and Non-IT and focuses especially on incidents assessed as “high” and “critical” as these incidents have the potential to become a crisis. GIM builds up on existing functional incident handling processes.

The Incident Officer will be in charge of leveraging the Global Incident Management program through Allianz Partners so that it is aligned with the new DORA (Digital Operational Resilience Act. Requirements. He/she will be supporting Allianz Partners entities in the implementation and execution of Global Incident Management in relationship with key stakeholders (Allianz Technology, Operations, OM, Allianz SE).

Key responsabilities:

• Identification of incidents: ensures all employess and services providers report identified incidents

• Incident assessment: notifies and classifies incidents in alignment with Group methodology, report to Group all incidents classified high or critical and performs self-assessment, in alignement ith DORA requirements

• Incident resolution: follow up on incident resolution, involving further functions to solve the incident and ensures procedures include the execution of recovery activities and root cause analysis

• Incident closing:ensure to document the incident closing including the results, any follow-up activities and continuous improvement measures

• DORA incident notification to the French regulator: or any other European regulator : prepare with all the intrenal and external stakeholders the differnet reports to the regulator as requested by the DORA regulation

What you bring

• At a minimum possess a Bachelor of Engineering, Computer Science or Mathematics (or other analytical related) degree
• Solid experience (5+ years) in IT on service delivery management
• ITIL certification
• IT Architecture knowhow (functional, application, information architecture)
• Strategic IT thinking skills. Ability to combine rapid speed of disruptive innovations with minimal overall architecture impacts
• English and French are a must

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better  work-life balance.

57811 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.