• Experience: 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms.
• Skills:
  • Strong understanding of Incident and Service Management processes.
  • Familiarity with ITIL framework (certification is an added advantage).
  • Excellent interpersonal and communication skills to engage effectively with business stakeholders.
  • Strong problem-solving abilities and proactive in issue identification.
  • Customer service mindset with good customer handling skills.
  • Ability to work independently and as part of a team.
  • Flexibility in work hours, including the ability to start early when required.
  • Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively.

Special Considerations:

• Knowledge of IT infrastructure and application support.
• Understanding of business processes, with a particular focus on service and incident management.
• Insurance Domain and life cycle

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.