Job Description Image
Job Level: 

Entry Level

Location: 

Prague, CZ, 186 00 Pra

Area of Expertise: 

IT & Tech Engineering

Unit: 

Allianz Technology

Employing Entity: 

Allianz Technology s.r.o.

Job Type: 

Full-Time

Remote Job: 

Hybrid working

Employment Type: 

Permanent

ID: 

72164

Position Cluster: 

Non-Executive

Junior IT ServiceDesk Specialist (m/f/d)

About the Job 

We are looking for a motivated and technically proficient candidate for the position of Junior IT ServiceDesk Specialist. This role is ideal for someone who is interested in IT and wants to develop in the technical support field. As a member of our team, you will provide essential technical support to the company's employees, resolving their IT issues and ensuring their working environment is as efficient as possible.

 

What you do

  • Providing initial technical support to users via phone, email or in person.
  • Troubleshoot basic IT issues such as hardware, software, networking and printer problems.
  • Escalation of more complex problems to higher levels of support.
  • Documentation and tracking of all incidents in the ticket management system.
  • Working with the team to improve processes and service efficiency.
  • Participation in training and development activities to improve technical knowledge.

 

What you bring

  • Interest in IT and basic technical knowledge.
  • Ability to communicate effectively with and provide support to users.
  • Basic knowledge of Windows operating systems and common office software.
  • Ability to work in a team and willingness to learn new things.
  • Previous experience in customer support or IT is an advantage.
  • Fluent Czech language is a must, English on intermediate level as a minimum

 

What we offer

  • We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
  • We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
  • From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
  • Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.


72164 | IT & Tech Engineering | Entry Level | PG07 | Allianz Technology | Full-Time | Permanent

 

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

 

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

 

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

 

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

 

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.