Account Services Representative Senior - Fixed Policyholder Benefits| Hybrid

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

As a Senior Account Services Representative, you will partner with your operations manager to assess internal partner escalated cases, direct workflow within team, analyze trends from department performance and identify areas of opportunity for coaching, process improvements, and foster relationships within Operations, Allianz team members and other important partners, including internal/external Distribution partners. You will provide value to important partners by providing exceptional customer experience outcomes. You will influence our results through relationships, recommending/implementing process improvement, identifying quality trends and providing training. Apply knowledge of Allianz's business, products, customers, and Operations and following established guidelines and procedures, and regulations. You will make the appropriate decisions for both the customer and Allianz. You will report to the Senior Operations Manager.

What you do:

• Be an initial contact for incoming escalations from partners and assess cases to determine best course of action and assign out for resolution within the team.
• Partner with team members (i.e. Relationship Management associates, contact center representatives, legal, compliance, risk-based quality associates, distribution contacts, vendor partners) by providing education. Understand internal and external needs including industry trends. Take ownership to provide a positive service experience.
• Seek areas for service and process improvements, identify and analyze trends for proposed changes to improve process efficiency and ensure accuracy and ease of business. Apply process knowledge to identify any potential issues, create recommendations and facilitate action for resolution.
• Be a team lead, mentor or subject matter expert for assigned area. Provide training to other employees.
• Be a lead contact for offshore partners; contact for workflow questions and distribution of work through escalations.

What you bring:

• 4 or more years experience required: Allianz Operations or Distribution
• Four year degree or equivalent work experience required

What we offer:

At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we're routinely recognized as a top workplace employer.

62174 | Operations | Professional | Allianz US Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

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