Senior Manager Underwriting and Member Services

Senior Manager - Underwriting & Member Services - Club Marine | Victoria Bayside and Melbourne CBD

• Melbourne CBD with relocation to Victoria Bayside
• Full-time permanent opportunity with great staff benefits
• Hybrid and Flexible working arrangements

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ We’ve been providing an outstanding boat insurance service to boaties of all kinds for more than 50 years. When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.

We are seeking a proactive and energetic individual to join our Commercial team as a Senior Manager - Underwriting & Member Services. This role focuses on creating, implementing, and managing strategies for end-to-end services in Club Marine Underwriting & Member Services. The goal is to align these strategies with both business and customer objectives, ensuring that targets are achieved to provide exceptional service to customers and business partners.

You'll be responsible for:

• Lead the Underwriting, Member Services and Product function at Club Marine, including the development of strategic plans in addition to establishing, communicating, and reviewing the services and resources, within accountability, to optimise Club Marine’s risk profile and minimise losses.
• Ensure Underwriting is completed within technical directions and that premiums charged are in line with pricing requirements in addition to meeting Allianz Risk Frameworks and Underwriting Standards.
• Effectively manage and monitor Member Services to achieve target customer outcomes with current product knowledge and engaged teams.
• Ensure all relevant reporting is completed within required timeframe, monitor, and manage customer feedback utilising appropriate databases, and conduct regular trend analysis to support process streamlining.
• Accountable for the obligations, risks and relevant controls that relate to the Underwriting & Member Services business unit and associated processes.
• Oversee the development and implementation of new products or change to existing products as informed by analysis, market, and customer research. Implement product strategies and provide oversight of the end-to-end product lifecycle, including adherence to governance and achievement of portfolio performance.
• Promote a culture of continuous improvement by identifying and supporting process and systems improvements.
• Develop internal and external stakeholder partnerships through regular effective communication and reporting solutions. Identify and actively seek opportunities to interact in internal and external collaborative networks to improve business outcomes.
• Encourage team to be innovative, identify business opportunities, share knowledge and ideas, and provide constructive feedback leading to customer and business benefit through customer satisfaction and team development.

Important to your success:

• Significant experience in the marine industry at a senior technical level.
• Demonstrated ability to build effective relationships internally and externally with clients, intermediaries, and service providers.
• Excellent verbal and written communication skills
• Comprehensive understanding of key underwriting risk principles and solid understanding of target market
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. 
• Demonstrated ability to lead, coach and empower people to develop individual and team potential.

What's on offer?

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Us
Club Marine Insurance is proud to be a supporter of Australian boaters. As Australia’s largest provider of boat insurance, we’re also proud to say that we’ve been protecting the insurance needs of Australian boaters for more than 50 years. Underwritten by Allianz, one of Australia’s largest general insurers, we’re not just for the boating community, we’re actively part of it as supporters of yacht clubs, fishing tournaments, boat shows, regattas and volunteer marine groups.

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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