Senior Claims Consultant
Melbourne, VIC, AU, 3000 Sydney, NSW, AU, 2000 Coomera, QLD, AU, 4209
Senior Claims Consultant (Club Marine) | Melbourne , Sydney, Queensland
- Full-time permanent opportunity with great staff benefits
- Hybrid and Flexible working arrangements
Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
We are currently seeking an energetic and passionate individual to join our National team as a Senior Claims Consultant. Working in a team of claims specialists, you will be part of a supportive team pursuing excellence in customer service.
You'll be responsible for
- Act as the point of escalation for the team for complex claims queries and assist with adhoc projects and duties utilising leadership and problem-solving skills.
- Manage and process a portfolio of incoming complex insurance claims in accordance with legislative requirements.
- Act as the point of escalation for Internal and External Club Marine contacts.
- Manage all customer contact by providing a positive experience in a timely manner across all customer touch points in accordance with Club Marine’s 5 Star Customer Experience Programme.
- Ensure all contact, and individual actions & behaviours, complies with the various legislative codes such as the Code of Practice. Is familiar with and can quote legislative guidelines, and Club Marine’s Claims and regulatory guidelines.
- Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
About you
- Experience in Insurance or customer facing roles with exposure to complaints or disputes.
- Previous Insurance/Financial Service experience in a role with exposure to complaints and disputes or negotiation necessary.
- Identifies issues and opportunities using all relevant and available information. Determines the causes and possible solutions to risk/problems to drive excellent customer experience.
- Knows how to use the software effectively and efficiently. Understands the processes and procedures that align to providing excellent customer experience.
- The ability to understand, interpret, communicate and take action recognising market/industry issues and trends.
What's on offer
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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