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SENIOR CASE MANAGER -  PERSONAL INJURY I MELBOURNE, VIC  

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You will be responsible for  

• Supporting customers step-by-step through our Case Management and Injury Management programs
• Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
• Developing trusted relationships with the customers that you support
• Your commitment to your development and further learning of what recovery support can be
• Providing ideas and innovations that support the team in being better
• Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery
• Welcoming and helpful written and verbal customer communication

Important to your success:

• A minimum of 2 years case management experience within a personal injury management scheme
• Experience in supporting people who have sustained complex injuries
• An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
• The ability to handle challenging situations and to act in a professional and responsive manner
• Excellent time management skills
• The ability to adapt and thrive in changing fast paced environments
• Being able to work as part of a high performing team
• Mentoring other case managers within the team

What's on offer

• Be part of a team that's open-minded, supportive and genuinely focused on customer outcomes
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz 
At Allianz, we care about everything that makes you, you.  We belive in an equitale workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statuses are not only welcomed, but valued for the perpsectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow and contribute their unique perspectives to our collective success and reach their fullest potential. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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