Credit Officer

Credit Officer (Hunter Premium Funding) | Australia - Melbourne 

Hunter Premium Funding is one of the largest specialist providers of premium funding - helping businesses pay their insurance premiums in regular instalments, rather than in one large lump sum payment.

Premium Funding helps businesses unlock their cash flow and unleash their potential, and we’re proud to be part of this: working alongside our customers with integrity, respect, and excellent service, always.

We're seeking a Credit Officer to join Hunter Premium Funding based in our Melbourne office and reporting into Operations Manager.

You'll be responsible for

• Providing agreed levels of customer service in accordance with AAL/HPF standards for customer communication, delivery, handling queries and follow-up service.
• Adhering to AAL/HPF policies and procedures including customer service standards, privacy and record keeping to maintain compliance obligations.
• Communicating with relevant departments to assist in resolving credit issues for a timely and beneficial outcome, referring to Legal where necessary.
• Maintaining constructive client relations through a balance of appropriate customer service skills and efficient credit management practices.
• Communicating and negotiating with policyholders and/or intermediaries to resolve overdue accounts, following up to ensure commitments made by clients are met.

About you

• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Basic understanding of finance/lending.

Please note that due to the upcoming holidays, there will be a delay in the review process. Successful candidates will be contacted for an interview after January 6, 2025. Thank you for your patience!

Benefits And Perks
 

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.
   

About Our Culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers