At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid ways of working – enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

Claims Service Officer l  Personal Injury - Melbourne, VIC

Want to know how it feels to be genuinely supported to grow and develop your career?

We currently have opportunities to join our team as a Claims Service Officer, ensuring Allianz

Personal Injury internal and external customer expectations are met through high volume and quality processing, and resolving internal and external queries.

 Important to your success:

• Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with customer needs, Allianz business objectives and desired WorkCover culture
• Respond to processing and task related queries from various stakeholders, escalating to Senior CSO,  Manager or Case Managers as require
• Process and complete work allocated within required timeframes, meeting data integrity and schedule requirements (as per Allianz and Worksafe guidelines). This includes accurate processing to ensure no duplication/ erroneous payments are made. Where this occurs correct recovery processes must be put in place
• Proactively work within a team environment and actively contribute to team goals, whilst  assisting other team member
• Adhere to Allianz policies and procedures including customer service standards, record  keeping obligations

About You

• Data entry experience
• Customer Service experience
• Microsoft Office products experience including Windows, Word and Lotus Notes
• Ability to process quickly and accurately
• High attention to detail

 What's on offer

• Be part of a team that's open minded, supportive and genuinely focused on customer outcomes
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz
At Allianz, we care about everything that makes you, you.  We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, relgions, sexual orientatins, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contibute their unique perspective to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.