Case Manager Level 2

Job Level:  Professional

Melbourne, VIC, AU, 3000

Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  47483
Position Cluster:  Non-Executive

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid ways of working – enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.


Case Manager, Workers Compensation | Melbourne, VIC

  • Structured & supportive training program
  • Ways of Working - hybrid and flexible working arrangements.
  • Want to know how it feels to be genuinely supported to grow and develop your career?


We currently have opportunities to join our team as a Case Manager. This role is the perfect opportunity to commence your career in the Workers' Compensation Industry and bring your passion for customer service to build a meaningful career, where you will be supporting injured workers with their recovery from a workplace injury and provide them with a positive customer experience. As a Case Manager, you will complete a comprehensive 8-week training program, consisting of face-to-face training, online learning and one on one coaching support to assist with your development throughout the program.


During the training program you will learn:

  • The life cycle of a Workers Compensation claim
  • The support that is available to assist an injured worker with their recovery from a workplace injury
  • The support that is available to facilitate return to work activities for an injured worker and their employer
  • How to manage entitlements to medical treatment and weekly payments
  • How to effectively communicate with our customers


After the completion of the training program, you will transition to a claims team to manage a portfolio, to support and assist our customers to achieve the best possible outcome. Ongoing transitional assistance will be provided. 


Important to your success:

  • Extensive administration skills
  • A high level of organisational and time management skills
  • Relationship management skills
  • Customer service experience
  • Highly developed communication skills (written and verbal)


What's on offer?

  • Work on a single portfolio of claims where you will have stability.
  • Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.
  • Feel valued, respected and empowered to make a difference in people’s lives.
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life


About us

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

 Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.