Process Owner & New Operational Activity Coordinator (F/M)

In Allianz Partner we provide peace of mind to our clients and customers with transparent, simple and intuitive solutions, supporting customers throughout key moments of life, fully digitalized with the ‘human touch’. This is why we are a leader in our field. Our approach to helping people sets us apart, because we believe technology should always have a heart.

ABOUT THE ROLE

The "Process owner & Coordinator of New Operational Activity" is responsible for ensuring the efficiency and effectiveness of major client onboarding operations at RSA and the efficiency of the assistance processes from start to finish. In addition, you will liaise with other departments such as IT, OM, Global Offi ce, etc... on all aspects related to the ABS project.

He oversees the implementation of contractual requirements by analyzing all needs and closely monitoring them throughout the life of the contract.

In addition, he coordinates projects within RSA aimed at continuously improving operations with implementation in the overall processes or at specific customers.

This is a position within RSA LoB, in the local RSA LoB Process Excelent team with high exposure to global teams and ability to manage cross-functional teams.

Key Responsibilities

• Coordination and support at project management level of new customer implementations. Supervise and coordinate the onboarding of customers in accordance with the SLAs predefined in the contracts.
• Coordination of new functionalities (digital initiatives) and enhancements in Operations for RSA LoB.
• Coordination and support, with a transversal vision, of the digital tools to be implemented in Operations, supporting experts and platform managers.
• Support to the different Operations teams in relation to the Operations information to be presented to partners according to the established contracts and agreements.
• Prepare monthly business reviews including tracking of implementations and status of initiatives with internal stakeholders. q Prepare clear and concise summaries to keep management regularly informed of the status of projects and alerts/points of attention.
• Execute ad hoc operations projects aimed at optimizing performance in RSA.
• Identify, propose and continuously implement process improvements through mapping and reviews of the different procedures and activities. Continuously seek improvements in close collaboration with key stakeholders.
• Work closely with RSA operations platforms.
• Realize new UAT functionalities and ensure that relevant ones are implemented and rolled out once in production.
• Identify, prioritize and monitor the resolution of IT issues in collaboration.

Key Requirements/ Skill

• Degree in Business Administration, Psychology, Political science, Finance, Supply Chain, Engineering or any related field
• At least 5 years’ experience as a project manager, preferably in the insurance or BPO industry
• Advanced analytical, business planning, time management and project management skills
• Proven leadership abilities, can adequately deal with different stakeholders and high social and negotiation skills
• Advanced presentation and communication skills, good command of both Spanish and English
• Team player and integrity. Hands on self-starter displaying a growth mindset and “make it happen” attitude
• Open to occasional international business trips (up to. 2-3 business trips per year)
• Working during traditional business hours
• Comply at all times with AzP policies, rules and functional standards and act as a role model with respect to AzP People Attributes and Competencies of AzP employees.

WHAT WE OFFER

* Attractive Compensation, Bonus & Benefits Catalogue.

* Great Opportunities for personal growth and responsability.

* Dynamic & international team.

* Flexible working hours, home office (hybrid) 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.