E-Commerce Customer Success Manager

Allianz Trade is a global leader in credit insurance and credit management, specialising in trade credit insurance, surey bonds & guarantees, and business fraud insurance. Operating worldwide with over 62,000 clients globally, Allianz Trade has an AA rating by Standard & Poor's.

Allianz Trade is looking for our new E-Commerce Customer Success Manager. Reporting to the Head of E-Commerce NEUR, you will be responsible for the profitable renewal of the E-Commerce portfolio, customer satisfaction, amongst other tasks.

What you will do:

• Own customer relationship post contract signature (after successful handover from the sales team)
• Secure solution adoption and ramp up to maximize insurable turnover
• Provide expertise to the customer with regards to best practice, buyer journey, user experience…
• Monitor acceptance rate, turnover growth, Loss Ratio and any other KPI together with the customer
• Upsell additional services where appropriate
• Support scale up of the solution (new geographies, new branches using the service)
• Secure a trusted advisor relationship with the customer
• Share product change requests to central team
• Secure renewal accounting for profitable policy performance
• Achieve Retention, Rate Variation, Volume Variation targets of owned portfolio
• Achieve L/R target of the owned portfolio

What you will bring:

Market knowledge:
- In depth know-how in E-Commerce and markets specifics of the Region
- Ability to translate market know-how into new initiatives for AZT’s long term growth
- Business focus: interest in and knowledge of the E-Commerce in the respective Region and major market trends in Payments, BNPL, Credit Cards, Fintechs, Finance and Banking
Business expertise:
- Strong knowledge in key account management, API/Tech knowledge, relationship building skills with Partners
Interpersonal skills:
- Ability to build extensive network with close contacts to internals stakeholders in Group/Regions

What we offer:
 

- Life assurance

- Health cash plan

- Income Protection

- Hybrid working

- Employee Share Incentive Plan

- various discounts on insurance through the Allianz Partnership

- and much more!
 

#United Kingdom

#NEUR

#London

#LI-AB1

#LI-HYBRID

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure. 

For more information, please visit www.allianz-trade.com or our social media LinkedIn Twitter Instagram @AllianzTrade