Head of Sales Support, Corporate Clients & Solutions

 51736 | Operations | Management | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Job Summary

• Lead and deliver quality sales support and services to the employee benefits (EB) clients and intermediaries including agents and brokers
• Drive process improvements, automation and digitisation projects to ensure sustainable EB growth and maintaining good service level standards 
• Support cross-sell initiatives via digital worksite marketing (WSM) to EB clients

Key Responsibilities

• Leading and managing sales support team (approximately 6 staffs) to improve turnaround time (TAT) and service levels
• Lead and maintain good collaboration with Allianz EB sales teams to ensure solid operations support and client servicing activities are conducted within TAT
• Lead and manage the sales support correspondence platforms with EB intermediaries via email, telephone hotline and intermediary digital e-submission platforms
• Streamline coordination with back-office processing teams i.e. policy mangement team, credit control team to provide updated status of the policy servicing activities
• Support in EB events management, sales campaigns tracking and deploy resources to support helpdesk activities and promote cross-sell worksite products at clients‘ office
• Prepare sales support productivity report and recommend action / process to improve productivity of the team.
• Leading the enhancement and automation of EB digital platforms and WSM cross-selling platforms

Key Requirements

• Candidate must possess at least a Bachelor’s Degree in any field
• Above 5 years’ experience in EB
• Experienced in managing a team in similar role
• Good communication and interpersonal skills

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.