About Allianz

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. Our people have a commitment to excellence and a willingness to face new and exciting challenges. During the initial onboarding period, you will be given extensive training in the office. While the role is officially based in Elm Park, Dublin 4, the team work a hybrid working model.

If you are working within insurance and interested in career in Claims, this is the role for you!

Key Responsibilities:

As a Claims handler you will be expected to…

• Deliver excellent standards of customer service through high quality and efficient handling of policyholders claims.
• Registration, handling and settlement of household and commercial property damage claims.
• Accurate and comprehensive recording of all transactions and decisions.
• Compliance with company quality standards.
• Compliance with financial services authority requirements for claims handling.
• Achievement of agreed targets in relation to settlement rate, calls answered and completions.
• Liaising with others to obtain and deliver information that is critical to service and control of claims costs.
• Be aware of fraud indicators to identify potential fraud cases and escalate them to the relevant personnel in our Fraud Investigation Unit (FIU).
• Ensure the recovery procedure is adhered to on any property recovery/potential recovery case.

Key Requirements / Skills & Experience

Essential Criteria

• Minimum 1-2 years’ experience in Insurance Claims handling or Underwriting
• Studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*
• Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively

Desirable

• Relevant third level qualification
• Experience in Property (commercial or household) Claims handling

Regulatory Notice 

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF-5+6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. 

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.   This role is a Control Function (CF-5+6) and is subject to F&P Standards.  This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.  See Link:  Individual Accountability Framework | Central Bank of Ireland.   The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. 

Allianz plc. is regulated by the Central Bank of Ireland. 

41974 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.