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Are you interested in working for one of the worlds leading insurance and financial services companies? We are looking for Policy Management Officers to join our multicultural team based in Dublin 12.
Role Overview
The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.
Responsibilities
- Be a strong team player with good communication skills
- Ability to be flexible and open to learning new skills
- Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
- Process 40+ email per day and work on additional tasks
- Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
- Build positive and professional working relationships with internal clients
- Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
- Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
- Responsible for the policy management of small, medium and large corporate clients.
- Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
- Aim to achieve a first time resolution when communicating via email or phone.
- Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
Experience Required
- 1-2 years’ experience in a Policy Management/Administration role in the Insurance/Financial Services sector or previous experience in a customer focused role in an administrative capacity
- Experience working in pressurized environment with tight deadlines
- Strong Knowledge of Microsoft Office (Excel, Word)
- Experience in a customer and quality focused environment, producing accurate work within team turnaround times
- Fluent in English and French
What we offer...
- A competitive Salary
- Career progression opportunities and training
- Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
- Free onsite parking
- Active Sports & Club society
- Transport Subsidy
- Support for professional studies
- Relocation Assistance
- Recognised as one of the best large companies to work for 2017
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
For more information, please visit: www.allianzcare.com
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
