Direct Sales Administrator

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WHO DO WE NEED FOR THIS ROLE?

To provide support to the Sales function by responding to sales enquiries, issuing quotations and overseeing the initial preparations involved in incepting new business. The role will involve day to day contact with potential insured members, potential new corporate schemes and AP staff. The role also involves quality checking team members’ work, and compiling reports for management and the wider business. 

RESPONSIBILITIES
Responsibilities will include, but are not limited to, the following:

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•    Maintain and enhance support Services to Sales Managers, brokers and future potential clients.
•    Future Analysis of Sales activity data for each market and brokers support in each market.
•    Support admin team with Direct Sales implantation onto back end system
•    Adapt to the Introduction of New Markets and changing Regulations in Established Markets.
•    Continuous training and learning to gain a comprehensive knowledge of the Medical Insurance Market.
•    Ensure 24-hour clear-to-zero turnaround on:
•    All queries (fax/phone/email, from any source)
•    Issuing quotations (and re-quotes)
•    Disbursement of leads to the Direct Sales team
•    Lead Qualifying
•    Maintenance of client files in accordance with department procedures.
•    Keep up-to-date with procedural developments within the department and ensure that all work is done in accordance with these including Allianz Care Sales Guidelines and the new regulations introduced in certain markets.
•    Follow-up on quotations issued (unless directed otherwise by the Sales Manager), and on missing information.
•    Assist the Sales Team in winning new business
•    Assisting with reporting
•    Manage the implementation of new group business won as required with other department.
•    Obtain fully signed off documentation in relation to the hand-over of new business to the Client Services Department
•    Provide reports on daily/weekly activity in line with department procedures
•    Conduct quality control assessments on the teams outputs, and provide feedback to the team
•    Deal with escalations from Brokers and Direct Sales Advisors 
•    Have an ability to prioritize work and make decisions which will have a positive effect on sales and team performance 
•    Produce reporting Via Salesforce.com

REQUIREMENTS

To be successful in this position you will need to have the following skills/ experience:

•    Experience in a customer and quality focused environment, producing accurate work within agreed turnaround times
•    Previous sales experience would be an advantage
•    Strong Knowledge of Microsoft Office (Excel, Word)
•    A highly customer-focused individual with strong interpersonal and communicative skills
•    A high level of Results/Goal orientation
•    Always takes ownership and responsibility for the task/duties assigned to them
•    High attention to detail
•    Team player
•    Highly motivated and innovative individual, possessing the ability to work under pressure and to meet tight deadlines and service standards
•    Capable of prioritising work and highly motivated
 

57997 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianz-partners.com