Allianz plc

About Allianz

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. Our people have a commitment to excellence and a willingness to face new and exciting challenges. During the initial onboarding period, you will be given extensive training in the office. While the role is officially based in Elm Park, Dublin 4, the team work a hybrid working model and attend the office twice a week.

Job Purpose/Role:

The successful candidate will become a member of the Large Loss and Complex Team.  This role will involve the proactive handling and management of a wide portfolio of third party and liability claims from notification and referral through to settlement up to High Court level. An important aspect of this role will be Claims Relationship Management with the successful candidate having responsibility for key clients/schemes relationships.

Key Responsibilities:

• Handling large loss and complex claims, predominantly within the Personal Injury space
• Proactive management of a portfolio of claims while demonstrating exceptional customer service at all times, to both internal & external customers
• Claims Relationship Management responsibilities
• Manage and prioritise daily work flow to ensure customer charters are met
• Deal with claims in adherence to regulatory requirements
• Register new claims
• Interpret and establish policy cover
• Evaluate liability through investigation and the instruction of external resources
• Evaluate Allianz's potential financial exposure on an ongoing basis
• Instruct and liaise with the relevant service providers
• Identify instances of potential fraud; escalating cases to the SIU team where appropriate
• Negotiate settlement of claims directly with claimants and/or solicitors
• Attend Court for trials, settlement negotiations and other consultations where required
• Develop and maintain effective relationships with external contact
• Support claims team administration

Essential Qualifications/Experience:

• 5 years of experience in claims handling
• Prior liability personal injury claims handling experience
• CIP, Dip CII, Grandfathered as per the Minimum Competency Code issued by the Financial Regulator  or ACII qualification
• Experience with Circuit Court litigation

Desirable Qualifications and Experience:

• Previous experience in managing client relationships.
• Third level qualification
• Exposure to areas within claims such as liability, damage,  motor, property or marine claims would be an advantage
• Strong business acumen

Regulatory Notice

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.   This role is a Control Function (CF- 5, 6 & 8) and is subject to F&P Standards.  This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.  See Link:  Individual Accountability Framework | Central Bank of Ireland.   The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. 

Allianz plc. is regulated by the Central Bank of Ireland.

42815 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.