Claims Team Leader - Italian

Our Claims team process millions of medical claims from 180 countries. Our team is diverse, with 60nationalities processing claims in 28 languages. We are looking for an enthusiastic and motivated PeopleLeader, who will manage a team of Claims Officers dedicated to key client accounts. The ideal candidate willhave a background in people and performance management in a multicultural environment. Experience inhealth insurance is not a requirement. It’s more important that you can lead and motivate a team in a businessthat is growing and changing rapidly.

KEY RESPONSIBILITIES

• Lead and motivate a team of Claims Officers in our Dublin office
• Drive team and individual performance
• Ensure adequate staffing to meet demand
• Supply direction and insights to exceed service level goals
• Coach, mentor and remove roadblocks for your team
• Communicate to management on performance, challenges and opportunities to improve
• Proactively drive improvements and great customer service.
• Lead initiatives to drive employee engagement and development
• Advocate an atmosphere of open, honest communication

KEY REQUIREMENTS

• 5 years’ experience in a people leadership role
• Ability to work effectively in a fast-paced global environment
• A second language is an advantage (German, Portuguese, Spanish, Italian, French)
• Ability to work independently, prioritise and meet deadlines
• Ability to motivate a team and to lead by example
• Strong Knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Degree or equivalent is desirable
• Fluent English and Italian

55209 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.