Claims - Reconciliations Team Leader

JOB DETAILS / ROLE PURPOSE

Our Claims team process millions of medical claims from 180 countries. Our team is diverse, with 60 nationalities processing
claims in 28 languages. We are looking for an enthusiastic and motivated People Leader, who will manage a team of
Provider Claims Support Officers dedicated to key client accounts. The ideal candidate will have a background in people and
performance management in a multicultural environment. Experience in health insurance is not a requirement. It’s more
important that you can lead and motivate a team in a business that is growing and changing rapidly.

KEY RESPONSIBILITIES

• Lead and motivate a team of Provider Claims Support Of f icers in our Dublin of f ice
• Drive team and individual performance
• Ensure adequate staf f ing to meet demand
• Supply direction and insights to exceed service level goals
• Coach, mentor and remove roadblocks for your team
• Drive Ef fective TPA/Provider management - minimize aged queries and reconciliations
• Proactively identify improvements/suggestions within your team, identify and implement system/process enhancement ideas to maximise productivity and improve quality
• Provide training on specific processes and procedures when needed, ensuring defined learning objectives are met.
• Communicate to management on performance, challenges and opportunities to improve
• Proactively drive improvements and great customer service.
• Lead initiatives to drive employee engagement and development
• Advocate an atmosphere of open, honest communication

KEY REQUIREMENTS

• 5 years’ experience in a people leadership and/or contact centre role
• Experience working in a target driven environment
• Strong Knowledge of Microsof t Excel and ability to analyze and report on data
• Customer focused
• Strong communication (verbal & written)
• Ability to work ef fectively within a team environment & on own initiative
• Honesty and Integrity
• Ability to work under pressure
• Ability to prioritise workload and manage time ef fectively
• Highly motivated and proactive
• Ability to motivate others

As an equal opportunity employer, Allianz Partners recognizes that our
strength lies in our people and we are committed to diversity and inclusivity.
So if you would like to be part of a global company that of fers international
career opportunities, kick-start your career and dare to join us!
For more information, please visit: www.allianz-partners.com

55222 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.