Automotive Extended Warranty Officer

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

What you will do:

• Responsible to open and manage the claims as per agreed TAT i.e. review and processing
• Perform plausibility checks and consult an external expert when needed
• Correspond with dealerships, clients, and external experts
• Responsible to receive, review the invoices and prepare for payment
• Implement claims SOP within the service network/dealers
• Guide, train and direct service network/dealers on claims process
• Collect and update the internal procedures supported by technical bulletins/literature released by OEMs
• Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization

What you bring: 

• Degree/Diploma in Automobile/Mechanical engineering, or similar education
• Technician background and also to have a commercial understanding
• Previous experience with motor extended warranty claims, insurance and/or assistance market, network expansion and also management of direct / indirect teams
• Fluent in Arabic and in advanced skills in English
• Good analytical and problem-solving skills
• Flexible and adaptable to change
• Well-versed with MS Office
• Happy to work in an office environment

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.