Call Center Agent

55207 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Greece | Full-Time | Permanent

Job Purpose
We are looking for a Call Center Agent to join our Call Center Outbound team. The position holder will be responsible for representing Allianz, engaging with customers via telephone, to present and promote the Company’s products.

What you will do
•    Conduct outbound telephone campaigns to existing Company customers or other market players, to inform them about the Company’s benefits and services, adhering to a predefined communication script
•    Handle the dispatch and receipt of correspondence regarding new applications, and check the received documents for any outstanding issues
•    Record the communication results on a daily basis
•    Inform customers of the outcome of their application

What you bring
•    Certificate of Insurance Intermediaries (Type A)
•    Bachelor's Degree in Technical Education. Higher degree will be considered an asset
•    Advanced PC literacy (especially MS Office)
•    Experience with CRM software
•    Desired experience of at least 2 years in a relevant position
•    Excellent command of Greek and English language
•    Responsible and flexible personality with effective communication, conflict resolution and negotiation skills 
•    Customer orientation and ability to adapt to different kind of characters
•    Communication and cooperation skills, team spirit

What We Offer
•    Competitive salary and benefits package
•    Professional development and education 
•    Health and wellbeing programs 
•    Positive learning and growing environment 
 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.