As IT Service Manager, you will work hand in hand with the respective delivery units from the specialist area, as well as in an international context with highly committed teams. Strong IT expertise and in-depth service and project management knowledge to understand and implement the existing group standards, as well as confident interaction with various IT stakeholders round off your profile and form the basis for successful cooperation. The position also offers you the prospect of developing into a management role.

You will

- Operational and coordinating support for urgent service issues (e.g. support with incident coordination, audits & compliance) in project mode if necessary

- Ongoing optimisation of service definitions and documentation

- Negotiating service level agreements with customers and providers and monitoring key performance indicators for service provision

- Coordination and planning of requirements, e.g. licence management

- Technical support and guidance of employees in the newly introduced service-orientated delivery along the ITIL criteria as well as the development of instructions with regard to the continuous improvement of service delivery

Your skills

- Completed studies (computer science, business informatics or mathematics) or comparable training

- Fluent written and spoken German and English

- Sound experience in IT service/project management (ideally software development, infrastructure)

- Proactive, structured and independent way of working as well as decision-making ability and assertiveness

- Experience with a ticket and incident management system (e.g. ServiceNow) is an advantage

Your benefits

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

 37133 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent