Team Leader - IT Asset Management & Investment Reporting

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius, and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France, and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

As a Team Leader (based in Bucharest) you will lead an IT Asset Management & Investment Reporting team within Allianz Services Romania -  Financial Business Services (FBS) Service Line, according to the Allianz leadership values and People Attributes.

What you will do

• Provide guidance, coach and coordinate the team (of IT Asset Management and Investment Reporting professionals) to become more effective in providing the services to our customers
• Provide process guidance, and train the team based on customers’ requirements and various IT Asset Management and Investment Reporting standards
• Manage the task allocation, team performance results, ensuring business continuity during off time of the team (scheduling in advance the vacation/training period, business continuity plan, working attendance)
• Develop and implement new ideas for business growth, process optimization or transfer of new tasks within the team (especially during handover and transition process)
• Responsible for the quality management of all process documentation (SOPs, user manuals) elaborated by the team
• Acting as a bridge between the team and main stakeholders, ensuring that all escalations are attended and resolved in time
• Raise customer awareness with focus on growth strategy and conduct discussions for new business
• Keeping under systematic review an accurate forecast/ pipeline for approved working contracts
• Conduct recruitment process and create job descriptions for new roles
• Set the objectives, expectations and development plan for direct reports, and conduct performance reviews
• Track team profitability, bonus and salary reviews
• Ensure delivery of team administrative task in time
• Communicate actively, ensure proactive information in terms of purpose and strategy and guide employees through change initiatives
• Other management reporting and responsibilities as per the business needs

What you bring

• Min. 5 years previous experience in Insurance, Finance, IT or Business Administration
• Knowledge of IT Asset Management/License Management processes
• Proven record of coordination and leadership skills, Innovation/ Business Transformation Projects
• Desired experience in service lifecycle, service management or project management tools (e.g.  Service Now, MS Dynamics)
• Advanced MS-Office skills (especially Excel and PowerPoint)
• CFA Institute and/or SQL knowledge are a plus
• CSAM, CHAMP, CITAM certifications are a plus
• Agile Certification or experience with an Agile environment
• Fluent in English

You have

• Strong organizational, planning and structuring skills
• Excellent communication skills, problem solving ability and analytical mindset
• Strong presentation skills
• Ability to build working relationships in a complex environment
• Flexible and able to think outside the box
• Self-starter and driven
• People and customer oriented