Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

What you will do

• Accountable for process transition and corresponding activities coordination in terms of time, cost and quality
• Accountable to define, align and document (BPMN 2.0) of AGN processes
• Plan process transition phases & track progress
• Ensure process transfer, implementation, testing and documentation creation for successful processing of tasks
• Define and align KPIs prior to transition
• Track that knowledge transfer is performed and check if there is any further needs for clarifications
• Manage Business as usual operational tasks of the projects
• Ensuring technical feasibility for the process changes
• Making sure that all the aims of the process transition meet the quality standards
• Report and escalate to management as needed
• Proven successful track record in driving process transition and organizational change
• Successfully manage the relationship inside AZ Technology, provider, client and all stakeholders
• Responsible for all operational changes and process overview
• In charge of making sure that the transition of all operational processes to a remote team will be successful.
• Help all members to organize and align whenever there is a process change.
• Contributes to the improvement of the process.
• Set up ad hock meeting to clarify on open topics in regards to the operational process that are to be transferred to the remote team
• Assign tasks to the team in charge of transitioning processes.
• Implement a feedback loop from design proposal and delivered service
• Overseeing the achievements of the end to end OE onboarding goals (report over artefacts delivery)
• Monitoring progress for the onboarding packages (request and compile status overview for onboarding packages)
• Track groups of onboarding projects and work packages
• Single point of contact for the AGN OE Onboarding process, facilitate OE contact to relevant AGN OE onboarding stakeholders (share contacts, set up alignment meetings)
• Has the ability to independently perform all AGN activities within the service request fulfillment process

What you bring

• Proven record of successfully managing process transitions
• Experience in change management (Kotter Model, ..)
• SharePoint (including Nintex) experience nice to have
• ITIL certifications
• OPEX certifications are beneficial
• Must be fluent in English verbal and in written, other language (German) are beneficial
• Ability to implement distribution tools and methodologies that provide a market advantage compared to competitors
• Knowledge in Project Management principles and tools
• Ability to utilize experience to implement best practices in change management
• AGILE Project Management practical experience
• ADONIS is a plus
• Service Implementation Management knowledge

You have

• Ability to motivate people
• Strong social, analytical and communication skills
• Negotiation and consulting skills
• Strategic Skills – Global Thinker, Analytical thinking and Problem solving
• Proven organizational and self-motivation abilities
• Team Player
• Creative and open mind for changes
• Ability to work with minimal supervision
• Ability to work in a multi-cultural environment
• Customer and service oriented

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
• All you can read with Bookster
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Flexible working environment (work from home, hybrid)

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

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