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Global Incident Management Senior Lead

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Job Level:  Professional
Location: 

Bucharest, Bucuresti, RO, ROU: 02033

Area of Expertise:  Operations
Unit:  Allianz Services
Employing Entity:  Allianz Technology SE Romania Branch
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  61984
Position Cluster:  Non-Executive

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius, and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France, and Singapore with almost 6000 colleagues globally.

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

 

Job role

The Technical Lead will play a pivotal role in supporting the Group Hybrid Fusion Center (GHFC). This position entails serving as the coordinator for two operational hubs - Romania and Mauritius - while acting as the Single Point of Contact (SPOC) for customer interactions. The role’s primary objective is to ensure effective technical coordination and management, validation, and reporting of DORA Major ICT-related incidents, ensuring compliance with regulatory standards and consistency.

 

What you will do

Incident Monitoring and Management

  • Continuous observation of the Incident Management Consolidation Tool (IMCT) during assigned shifts to identify pre-classified major ICT-related incidents.
  • Validate incident data for accuracy, completeness, and consistency before escalation.
  • Notify and support the GHFC promptly in response to DORA-classified Major ICT-related incidents.

Coordination and Leadership

  • Act as the central coordinator for incident management activities across the Romania and Mauritius hubs, ensuring seamless communication and operational alignment.
  • Collaborate with cross-functional teams to drive incident response efforts, ensuring alignment with organizational and regulatory frameworks.
  • Facilitate end-to-end coordination of DORA incidents between OEs and relevant stakeholders.

Regulatory and Reporting Compliance

  • Ensure the preparation, validation, and delivery of incident reports to the Group Board of Management (BoM), adhering to regulatory requirements.
  • Conduct consistency checks to maintain standardized classifications and reports across multiple OEs.
  • Provide clear and comprehensive updates to internal and external stakeholders during and post-incident resolution.

Documentation and Communication

  • Maintain detailed records of all incidents, capturing actions taken, outcomes, and lessons learned to drive continuous improvement.
  • Act as the SPOC for the customer, delivering timely and transparent communication on incident status and resolution efforts.

Operational Support

  • Ensure adherence to DORA regulations and standards, providing guidance to OEs and other stakeholders.
  • Support the development and refinement of incident response protocols to enhance preparedness and resilience.

 

What you bring

  • Proven experience in (major) incident management, crisis response, or a similar role.
  • Familiarity with DORA regulations and requirements would be a plus.
  • Strong understanding of incident response protocols.

 

You have

  • Great time management, punctuality & the ability to respect strict response SLAs
  • Self-motivated, proactive and customer-centric working style
  • Excellent communication and coordination skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving abilities, with attention to detail and accuracy.
  • Ability to remain calm and composed under pressure, with strong decision-making skills and work with tight deadlines.
  • University degree

#LI-AE1

 

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

  • Fixed salary compensation along with fixed benefits.
  • Flexible benefits that can be individually customized, so that they best suit your needs.

 

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

  • Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
  • Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
  • Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level.
  • All you can read with Bookster
  • Share Purchase Plan
  • Allowances for special events (Birth Allowance, Losing a Family Member)
  • Flexible working environment (work from home, hybrid)

 

FlexiBenefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical services, Private pension, Internal Tourism, Meal Tickets, and many other benefits of your choice.

 

 

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Apply now »