Client Relationship Manager
Birmingham, GB, B37 7ET Bristol, ENG, GB, BS32 4AQ
60469 | Sales & Distribution | Professional | Non-Executive | Allianz UK | Full-Time | Permanent
Role Description
At Allianz, we are at an exciting and pivotal moment with growth ambitions for our Client Relationship Management (CRM) approach. As part of this, growth ambition, we are committed to invest in CRM and, as such, we are now looking for a talented, ambitious and passionate CRM professional with relevant Commercial Insurance experience to join us on our journey to build a ‘Best in Industry’ team which sets the gold standard within the Allianz Group.
To support this, an excellent opportunity has arisen for a Client Relationship Manager – Midlands Lead to join our growing team.
We have great opportunities for ambitious individuals to take accountability for existing client relationships and development of the future corporate pipeline of large cases.
Your role will be working as part of distribution alongside underwriting, claims and operations to scope and create insurance solutions tailored to the needs of each individual client, taking responsibility for the delivery of our service from initial design through to external negotiations, client presentations and long term relationship management.
You will be working closely with distribution colleagues and underwriting teams to identify and actively pursue opportunities to grow our client portfolio through new business and renewals, in line with Allianz’s growth ambition.
This position can be based from our Birmingham or Bristol office on a hybrid basis.
- Sponsorship of the CRM programme internally and externally.
- Owning an integrated team approach for clients, bringing together all business areas
- Supporting delivery of our business premium growth, profit & retention targets
- Development of prioritised CRM prospect list
- Representing Allianz at broker & prospect meetings to present our proposition
- Responsible for leading initiatives for service and operational improvements by acting on feedback from customers
- Sharing findings and best practice in order to build capability and overall team efficiency
- Support and optimisation of MI and reporting requirements
- Providing single point access to Allianz, ensuring a structured approach to account support and service delivery.
- Combining technical and product insight with client service know-how
- Regular client/broker/insurer coordination and ready access to decision makers
- Hosting client/market events both internally and externally
- Conduit to market for One Allianz Solutions
About You
Essential
- Knowledge of FCA/PRA and other relevant regulation and legislation
- At least five-ten years’ experience in Commercial Insurance, with a technical background (underwriting, claims, broking) an advantage
- Ability to create tailor-made propositions to meet client needs
- Actively manage complex stakeholder engagement
- Key go to market person with broker partners
- Ability to engage credibly with senior business partners
Desirable
- Experience of tripartite relationships
- Expert and thought leader in product suite to meet existing and future risk requirements
- CRM experience in the insurance market as well as corporate, sales & distribution and brokers
- Industry segment expertise to bring knowledge and relationships to the business
- ACII qualified or working towards
Skills
- Good presentation skills
- Influencing skills and ability to influence without authority
- Collaborative
- Great relationship builder
- Creative problem solver
- Good technical understanding of complex insurance programs
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- 30 days holiday
- Car Allowance
- Private Medical Insurance
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Join us - Let’s Care for Tomorrow.
