Job Description Image
Job Level: 

Professional

Location: 

Bern, CH

Area of Expertise: 

Operations

Unit: 

Allianz Partners

Employing Entity: 

Medi24 AG

Job Type: 

Full-Time

Remote Job: 

Hybrid working

Employment Type: 

Permanent

ID: 

61003

Position Cluster: 

Non-Executive

Manager of Medical Doctors

At Medi24, we strive to provide our patients with the best possible telemedical care. Our Medical Team Managers are responsible for managing a team of highly skilled medical doctors, working closely with colleagues in Telemedical and Customer Care teams, to provide high standards of medical care.

What you do

  • Management of a team of medical doctors, ensuring best practice is applied in everything the team does, both clinical and operational.
  • Develop and deliver on KPI targets to measure and enhance our customers experience with our medical teams
  • Identify opportunities to enhance our client experience and increase profitability
  • Continual monitoring and review of procedures, including system processes, and the introduction of necessary process enhancements.
  • Continuous improvement of medical processes, working closely with our Medical Director
  • Prioritise customer satisfaction and implement improvements to address customer inquiries, concerns, and feedback to enhance the overall customer experience. 
  • Managing the teams communications with client and customers
  • Work closely with our workforce management team to optimise schedules for your team and for our clients
  • Identify training and development requirements, both operational and clinical, and devise and implement strategies to address these needs.
  • Collaborate with other functions to contribute positively to the overall success of Medi24. 
  • Foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores.
  • Be an ambassador for our values while creating a high-performance culture.

 

What you bring

  • Relevant medical background
  • Demonstrated ability to effectively lead people, get results through others and provide coaching/constructive feedback.
  • Possess a highly competent, entrepreneurial and forward thinking attitude. Has a passion for finding new ways to do routine tasks better.
  • Demonstrated ability to build strong relationships at all levels of the organization

 


61003 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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