Specialist - AAGI A&H Customer Service - Call Center (Thai/ENG)
Job Level:
Professional
Location:
Bangkok, TH, 10330
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Thailand
Employing Entity:
Allianz Ayudhya General Insurance Pcl.
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
49658
Position Cluster:
Non-Executive
Nice to know
Provide good customer service as the first line of contact with after sale service. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Your Day at Allianz Ayudhya
- Answer calls and respond to emails
- Provide customers with product and service information
- Handling customer enquiries and solving problems concerning company services and products
- Update existing customer information
- Process of claim services
- Route calls to appropriate team
- Follow up customer calls till completion and the members are always informed of the progress.
Must Have
- Bachelor’s degree in any field
- 2-5 years experiences in customer service or call center.
- Good English communication skill
- Problem Solving Skill
Nice to Have
- Experience in medical service industry or health insurance business to be advantage.
Allianz Ayudhya