Manages claims department in all its aspects including leading, planning, analyzing reporting, staffing, training, and supervising. To ensure the most efficient use and allocation of resources through constant review and improvement and finally to provide appropriate service levels which support customer satisfaction objectives.

Key Responsibilities and Duties

• Strategy:
• Define and implement local Claims strategy in line with other local functions and with the region
• Contribute to customer loyalty development by offering outstanding level of service
• Actively support/ implement business objectives and business plans
• Lead local Claims committee
• Budget: Prepare the local Claims annual budget
• Team Management:
• Manage, develop and motivate the local Claims team
• Manage the team's performance in alignment with the objectives
• Ensure proper training process is in place for the team
• Other tasks:
• Be involved in the management of largest and most complex claims
• Be the owner of Claims databases/systems and ensure quality, completeness, and accuracy of reporting 
• Take an active part in Claims projects
• Ensure efficient collaboration with other teams/functions (collection, risk, PA, MMCD, Finance)
• Act as local Claims process / System owner:  Review continuously local performance and processes, contribute to systems improvement strategy
• Be the local escalation point of contact for claims

Required Qualifications and Skills

• Market knowledge:
• Knowledge of Claims and Collections processes and systems
• Knowledge of Quality Standards, C&C operational guidelines
• Ability to identify mandatory documents per type of claims/collection
• Required skills:
• Be able to work well both on a team and independently                                                                 Strong oral and written communication skills
• Result oriented
• Team player
• Customer focused
• Business expertise:
• Excellent claim assessment skills, knowledge of local legal and insolvency practices, and working knowledge of international practices related to claims and debt collection
• Detailed knowledge of EH products, systems, and working practices
• Bachelor's degree in Administration, Commerce, or related field
• Minimum 2-4  years experience

- Manage a team of claims assessors

- Analytical skills to enforce policy wording and determine the appropriate course of action in settling complex claims

- Ability to align with collection activities