Automotive Services - Senior Supervisor

Key Responsibilities:

• Consult and analyze roadside cases, making decisions on providing services to clients.
• Consult and advise solutions to internal and external stakeholders.
• Evaluate the performance of service station staff and external providers.
• Monitor daily roadside service cases for both the company's fleet and external providers.
• Follow up on any problems and create solutions during roadside services.
• Resolve RSA complaints.
• Prepare documents for training related to RSA services and other general network tasks.
• Develop the performance of the company's fleet and providers, ensuring they meet standards.
• Summarize service reports and support the general network to develop and improve the effectiveness of service implementation according to standardized company processes.
• Support the company in increasing profit and reducing costs.
• Monitor claims costs and savings to ensure maximum effectiveness.
• Support other network department projects to achieve targets.
• Perform other duties and additional assignments as required by the supervisor.

Qualification:

• Bachelor's degree in a related field.
• Experience in automotive service management or roadside assistance.
• Strong analytical skills with experience in designing and implementing training programs.
• Proficiency in English and Thai.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• This role is ideal for candidates with a solid background in automotive services, leadership skills, and a passion for improving service delivery.
   

Key benefits/What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

50360 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 

Join us. Let's care for tomorrow.