About the Job 

At Allianz Services, we provide high-quality services and support to the Allianz Group, driving efficiency and operational excellence across diverse functions. As a key outsourcing partner, we reflect Allianz’s global diversity and commitment to innovation, offering career growth opportunities in a collaborative and dynamic environment. Join us in shaping a better tomorrow.

The Global Process Management team at Allianz Services is seeking a Global Process Owner for Service Request Fulfillment to define, document, and continuously optimize the end-to-end process, tools, and training programs. This role focuses on enhancing efficiency and quality while aligning with global standards and business needs.

What you do

• Develop and Optimize Processes and Tools: Define global standards for the Service Request Fulfillment process and continuously improve supporting tools to ensure efficiency, performance, and seamless integration.
• Training and Knowledge Enablement: Create and deliver training programs to educate IT staff on process standards, tools, and best practices, fostering a culture of continuous learning and improvement.
• Ensure Compliance and Quality: Implement and monitor compliance measures to ensure adherence to global standards, data accuracy, and effective risk mitigation.
• Collaborate with Stakeholders: Work closely with global and local teams to align processes with organizational goals and industry best practices.

What you bring

• Bachelor’s degree in information technology, Computer Science, or a related field; Master’s degree preferred.
• At least 8 years of experience in IT service management, with a focus on ITSM processes.
• Proven track record in leading ITSM process improvements in a global organization.
• Strong expertise in ServiceNow development and usage.
• Fluency in English; additional languages are a plus.
• Strong knowledge of ITIL framework and ITSM best practices.
• Excellent leadership and stakeholder management skills.
• Exceptional communication and interpersonal skills to collaborate with global teams.
• Analytical and problem-solving skills to identify and drive process improvements.
• Understanding of risk management and implementation of controls to mitigate risks.

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

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 66243 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent