Senior Case Manager Level 2

SENIOR CASE MANAGER - PERSONAL INJURY I ADELAIDE, SA    

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.  

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most. 

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

We are currently seeking to recruit experienced Case Managers at an exciting time of growth for our business

You will be responsible for   

• Proactive management of your own CTP claims portfolio from lodgement to finalisation.  

• Maintain a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants 

• Compliance focus 

• Build effective working relationships with a variety of key stakeholders including legal representatives, medical professionals and rehabilitation providers to drive successful outcomes 

• Assess claims for reasonable and necessary treatment and rehabilitation requirements. 

• Assess and manage injury needs of claimants, handle correspondence regarding CTP benefits, treatment and rehabilitation and analyse/interpret medical reports and other information. 

About you 

• Excellent customer service and communication skills 

• Strong negotiation and conflict resolution skills 

• Time management skills and a proactive approach 

• Ability to take ownership of assigned tasks 

• Understanding of a compliance and target driven environment 

• Strong analytical and problem solving skills 

• Emotional intelligence 

• Previous CTP Claims experience (minimum 3 years) 

What's on offer  

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes

• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work

• Centrally located state of the art working environment – One Festival Tower

• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working

• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development

• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being

• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme

• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

About Allianz 

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. 

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers 

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