Senior Claims Specialist, Alternative Risk Transfer (m/f/d)

Job Level:  Professional

Wallisellen, CH, 8304

Area of Expertise:  Customer Services & Claims
Unit:  Allianz Commercial
Employing Entity:  Allianz Risk Transfer
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  41466
Position Cluster:  Non-Executive


Let’s care for tomorrow.
Your ambitions.  Your dreams.  Your tomorrow.


Whether it’s aircraft, international business, offshore wind parks or Hollywood film productions, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.  


We are looking for a Senior Claims Specialist (m/f/d), for our Alternative Risk Transfer Team based in Zurich.


Your Team 
In Alternative Risk Transfer (ART), we create innovative tailored structured insurance, captive reinsurance and other non-traditional risk management solutions for a wide range of corporate and financial clients globally. We specialize in helping our customers mitigate their most complex risks with bespoke multi-year and multi-line agreements covering a broad range of risks, leveraging our expertise in alternative risk transfer and the global capabilities of the Allianz Group. We operate in Zurich, Liechtenstein, London, New York and Singapore.


The Impact You Will Have 
Reporting to the Senior Claims Team Leader, you will proactively investigate, negotiate and resolve ART claims, involving more complex issues. Utilizing third party service providers to achieve economical results you will provide a high-quality service to all internal and external customers developing and maintaining strong relationships with brokers and clients. This is a global role that offers variety and opportunity for innovation.


Some of your specific responsibilities could include:

  • Proactively manage allocated claims portfolio(s) 
  • Direct internal and independent external service providers (e.g. Loss Adjusters)
  • Investigate high exposure domestic and international claims that involve complex issues and/or litigation - requires qualified legal analysis 
  • Negotiate and resolve high exposure, complex claims ensuring cost effective, service orientated solutions
  • Ensure all claims handled within authority limits, and in line with Allianz Commercial Claims Standards procedures and guidelines
  • Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary)
  • Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters)


What You’ll Bring to the Role

  • Knowledge of claims handling process from notification to settlement and recovery
  • Knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application
  • Understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g. mediation)
  • Ability to negotiate best position for Allianz Commercial, and client, often in contentious situations, managing conflicting priorities of various parties
  • Good understanding of ART insurance markets and competitor landscape 
  • Able to work in an international matrix organization and develop strong connections 
  • Strong communication skills
  • Innovative
  • Preferably a degree in Economics, Law, or other appropriate discipline
  • Completion of professional insurance qualification (e.g. CII)
  • Fluent German and English language skills

41466 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent


What’s in it for you?

Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us.


Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.


Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.


Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. 


Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.


Care to join us?


Allianz Commercial is the Allianz Group brand serving the world’s largest consumer brands and major industry players through to family-owned enterprises forming the backbone of nations’ economies. We bring together the corporate multinational business of Allianz Global Corporate & Specialty and the commercial business of national Allianz Property & Casualty entities and provide both traditional and alternative risk transfer solutions, outstanding risk consulting and Multinational services as well as seamless claims handling.  

As a key strategic player in the Allianz Group network, Allianz Commercial is present in over 200 countries and in 2022 generated more than €19 billion gross premium. 


Learn more about careers at Allianz Commercial by clicking here.


Learn more about Allianz Commercial by clicking here.


Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.


People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email


Recruitment Agencies: 
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.