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IT Workplace Engineer (m/f/d)

Job Level:  Professional
Location: 

Unterföhring (bei München), DE, 85774

Due Date:  30.06.2022
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Job Type:  Full-Time
Remote Job:  Home office due to Covid-19
Employment Type:  Permanent
ID:  6272

Job Profile

The Workplace Service Delivery department is responsible for the operation of all Workplace Services in the Allianz Group. This includes notebooks, desktops, virtual clients (AVC/VDI), desktop file service, Office 365, mailing, service desk and field service. The Workplace Reliability Engineering team supports the Incident, Problem, Change, Capacity, and IT Performance Management processes. It is responsible for the timely resolution of all Workplace-related incidents and coordination with service providers. The Workplace Reliability Engineers support the management and customer communication in case of outages and problems. As Workplace specialists, they provide support across service and provider boundaries for problem analysis and troubleshooting. The goal is to improve the end-user experience and productivity by increasing the performance and stability of Workplace services.

 

Tasks

  • Incident, problem and change management for the relevant systems
  • Development, configuration, documentation, and installation of the systems in responsibility and training of the provider
  • Technical coordination between customers and providers during outages
  • Development of ideas and concepts for proactive improvement measures
  • Troubleshooting across service and partner boundaries
  • Creating ad hoc analyses and reports with the goal of increasing system performance & reliability
  • Supporting the service managers in technical analyses of problem areas
  • On-call service for major outages in predefined time periods

 

 

Requirements /Knowledge/Experience

  • University degree in computer science or comparable technical education
  • Fluent in English and German
  • ITIL v4 or SRE Foundation certification desired
  • Experience working with infrastructure and endpoint monitoring systems
  • In-depth knowledge in at least one of the following fields: MS Windows Server 2016, 2019 - Windows 10 - Citrix CVAD, VMWare ESX, MS Exchange, Office 365, Airwatch, Active Directory/Azure AD.
  • Problem solving skills based on own work experience and ability to analyze information
  • Ability to think and act proactively
  • Expertise in sharing complex information using tact and diplomacy, as well as working with a diverse internal and external audiences

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.