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Senior Case Manager Level 3

Job Level:  Professional

Sydney, NSW, AU, 2000

Available until: 
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Temporary
ID:  9464

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.


Senior Case Manager – Comcare

  • Be recognised for the difference you bring
  • Turn your job into a career with purpose
  • Be trusted to do what’s right


What if you could care a different way?

If helping people is an important part of who you are, then choose to care a different way – one that’s not limited to the treatment room, hospital bed or caring home.

We are looking for a driven and dedicated Senior Case Manager to join our team and work in managing Comcare Claims. This is an exciting, diverse and unique role and would suit someone who is keen to take their workers compensation career to the next level, with ongoing training and genuine opportunities for career progression.  You will be exposed to a diverse portfolio of workers compensation claims across multiple jurisdictions. You will work within a team who are located around the country and who provide support to our state-based branches and clients by managing claims from multiple states of risk.


You’ll be responsible for:

  • Managing a diverse portfolio of claims for clients.
  • Interpretation and application of various legislation and regulations
  • Assessment of injuries including reviewing medical reports and surgical requests
  • Assessment of damages and negotiation of settlements
  • Provision of instructions to legal counsel
  • Liaising with key external stakeholders including brokers, insureds, solicitors, doctors and claimants
  • Utilising claims management systems
  • Developing strategies to progress matters towards resolution
  • Assisting in the retention of major clients by providing outstanding customer service


Important to your success:

  • Experience in a claim’s management role within workers compensation.
  • You will have excellent communication skills both written and verbal with a customer focused approach.
  • The ability to handle difficult situations and whilst resolving complex situations in a timely manner
  • You will be proactive with the drive to learn and develop skills.
  • Excellent time management skills and the ability to adapt when changes occur.


What's on offer?

  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
  • You will be responsible for end-to-end claims management for Self-Insurance clients
  • You will also have support from technical and injury management resources to support in the management of your portfolio
  • You’ll gain exposure to other jurisdictions which can be utilised in your role working a diverse portfolio of clients.


About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.


Let’s care for tomorrow. For a chance to be more and do more. Care to join us?

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant