Operations Associate (Claims)
Singapore, SG, 068897
Entity: Allianz Insurance Singapore
Allianz Insurance Singapore was established in June 2020, and today we’re one of the fastest-growing insurers in Singapore, headed for the top spot in some of the product categories we’re selling in. This isn’t a fluke but a result of effective leadership, a culture of can-do will-do, and an amazing team that’s #UnstoppableTogether, come what may.
The Allianz Emerging Talent Program is an intensive and exciting 18-month initiative designed to provide associates with a comprehensive immersion into the General Insurance industry. Throughout the program, associates will receive structured on-the-job training tailored to their assigned positions and engage in rotational assignments across various projects, tasks, and departments, facilitated by dedicated mentors for each rotation. Associates will also benefit from mentorship by senior leaders within the company. This multifaceted approach ensures that associates gain learning experiences and emerge from the program well-prepared to assume permanent roles within the company.
Our Opportunity:
As the Operations Associate (Claims), you will be supporting the Claims team to driving excellence through insightful portfolio data analysis. Your analytical prowess will be pivotal for a proper and efficient claims management process. Also, you will be actively involved in hands-on claims handling, including (but not limited to) tasks such as loss assessment and coverage analysis.
Claims Handling:
- Comprehensive Claims Assessment:
- Assess, evaluate and negotiate a diverse portfolio of Motor and Non-motor claims, ensuring timely settlements by leveraging analytical skills within the designated authority limit, balancing company interests with customer satisfaction.
- Conduct thorough policy coverage assessments to ensure accurate claim processing.
- Evaluate liability in claims and provide findings and recommendations in accordance with company guidelines and regulations.
- Effective Claim Recoveries:
- Implement strategic approaches for efficient claim recoveries, maximising recovery potential and contributing to company financial health.
- Identify potential recoverable claims to optimise revenue generation.
Process Optimisation:
- Data-Driven Insights:
- Collaborate closely with the Manager and Head of Department to produce detailed statistical analyses and operational reports for business insights and regular management presentation.
- Utilise these insights to provide actionable recommendations for claims processes and remedial steps.
- Strategic Trend Analysis:
- Conduct in-depth analysis of data trends and patterns to uncover opportunities for claims process enhancements.
- Develop and propose innovative strategies and initiatives aimed at improving the overall efficiency of claims handling and boosting customer satisfaction.
- SOP and Process Enhancement:
- Identify and address gaps, inconsistencies, or inefficiencies in existing Standard Operating Procedures (SOPs) and process documentation.
- Engage with subject matter experts to gather insights and feedback, driving the development of more robust and streamlined claims processes that align with industry best practices.
Capabilities and Qualifications:
Technical Skills
- Graduating students or fresh graduates (less than 2 years of work experience) with a university degree in a relevant field such as Mathematics, Statistics, Actuarial Science, or Data Science.
- Proficiency in MS Office software, with strong skills in Excel, including advanced functions and data analysis tools.
- Experience in data analysis and reporting is preferred.
- Experience with data visualisation tools such as Power BI is highly desirable.
- Experience in motor and/or non-motor claims handling is a plus, but not required.
- Certificate in General Insurance (CGI) is good to have, but not required.
General Skills
- Meticulous, analytical, and organized with strong problem-solving skills.
- Open-minded, proactive, and receptive to new ideas, with the ability to adapt well to changes and handle pressure effectively.
- A creative team player, willing to work in a dynamic environment and assist others.
- Possesses effective communication and interpersonal skills, enabling interaction with internal and external stakeholders at all levels.
51839 | Customer Services & Claims | Entry Level | n.a. | Allianz Singapore | Full-Time | Temporary
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group
