Key responsibilities/What you do

Easy Living and Mobile Device, Appliances and Digital Risks (MDDR) is our Line of Business in charge of delivering services to our customers for daily life services like: TeleAssistance/TeleHealth, rehabilitation, and protection for devices and digital risks. Global Easy Living & MDDR Operations are aiming to services to customers in the most effective manner, delivering for quality and productivity indicators. Global Teams foster innovation, globalization, optimal performance management, and close monitoring of service delivery. They work with regional and local operations teams, bridging operations with global supporting functions, and acting as a single-point-of-contact to ensure higher harmonization and alignment with Group targets and standards. The Operations Steering Manager in Global Easy Living & MDDR Operations will be a key liaison agent to connect Operations and relevant global supporting functions (Performance Management, Workforce Management, Quality & Training, Fraud, Compliance, Transformation and others) and will ensure global strategies are steered and delivered in Operations in a harmonized and consistent way, and results are tracked centrally. By developing deep know-how on local operations needs and challenges, global standards, tools and methodologies, this manager will leverage global resources and adapt to the need of the various operational centers.

• Support the implementation of the new Operations structure in complete alignment with the strategy and close collaborations with other functions (LoBs, Transversal, functions etc.), contributing positively to the overall success of Operations
• Support Global Operations (LoBs, Transversal and functions) to implement the Group standards & policies related to operations setup, including steering & governance
• Enable and deploy data-driven optimization and transformation initiatives for Easy-Living & MDDR Operations, as an agent of change covering near 1000 employees in multiple locations.

Key requirements/What you bring

• Bachelor’s degree in business, Insurance, or a related field (Master’s degree preferred)
• Minimum 3-5 years’ experience in Project Management, Operations background preferred
• Knowledge of Operational Excellence methodologies (Lean Six Sigma) preferred
• Solid Data Management skills, and ability to produce high quality reports and deliverables.
• Self-steering, autonomous and capable to plan and foresee expectations, potential risks or escalations
• Experience leading Change, in collaboration with multiple teams, and stakeholders at all levels of the organization
• Strong ability to influence and build effective relationships at all levels of the business
• English mandatory, German preferred or other languages.

Key benefits/What we offer

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.