Key responsibilities/What you will do
The Operations Learning and Development (L&D) Central Lead is placed within our Quality division in Operations and is directly reporting to the Central Lead. The role is responsible for designing, implementing, and managing learning and development programs tailored to the operational needs of our organization across various locations and cross line of business. The Operations Learning and Development (L&D) Central Lead collaborate closely with cross-functional teams (particularly regional quality team and LoB organizations) to identify training needs, develop relevant content, and ensure consistent delivery of high-quality learning experiences to enhance the skills, knowledge, and performance of our operational teams. The role is essential in participating in the quality blueprint in order to integrate high-quality standards and processes description with the training pathway to maintain a high level of customer satisfaction and drive the quality drivers awareness within the organization.

• Operations Training Strategy: Develop a comprehensive learning and development strategy aligned with the organization's operational objectives and integrating the key levers of the quality strategy to foster quality culture and understanding

• Quality Best practices collection: Collect and understand the training best practices in terms of L&D from the regional and local teams (including content, format, roll-out strategy, training plan). Build strong relationship with others internal training experts and external stakeholders (such as external training providers, industry expert) to leverage their view to feed best practices

• Training pathway: Analyze global operational trends and identify key skills and competencies required to drive operational excellence with the others functions. Assess the required pathways to address the different population to be trained

• Training design: Design and develop learning programs and training materials tailored to the specific needs of operational teams

• Cross-Functional Collaboration: Collaborate with subject matter experts to create engaging and interactive learning content using a variety of delivery methods, including e-learning, on-site training, simulations etc.

• External vendors: Manage the relationship with external global training providers when required

• Training Standards: Establish and maintain high-quality training standards and ensure they align with industry best practices and meet customer expectations

• Training roll-out: support the training teams to facilitate training sessions when required, both in-person and virtually, ensuring consistency in content delivery and adherence to best practices. Provide coaching and support to internal trainers and facilitators to enhance their effectiveness in delivering learning programs by establishing clear learning goals and metrics

• Learning management system: Implement learning management systems (LMS) or other technology platforms to facilitate learning delivery and track learner progress

• Training assessment/metrics: Establish mechanisms for evaluating the impact of learning initiatives on operational performance and customer satisfaction. Conduct regular assessments and gather feedback from participants to identify areas for improvement and refine learning programs accordingly

• Feedback analysis: create a comprehensive training feedback scoring grid to collect feedback and work on specific training adaptation when required

• Continuous Improvement: Drive initiatives for continuous improvement in training pathways by leveraging assessment and participants feedback and collaborate with stakeholders to address performance gaps and provide ongoing support to ensure continuous learning and development

• Documentation: Ensure proper documentation of the training modules and sessions with regional/local teams

Key requirements/What you bring

• 7+ years’ experience as L&D Lead in a global, matrix organization
• Demonstrated experience in project management with a consultative approach
• Fluency in English 
• Strong communication, team spirit and flexibility  
• Ability to multitask and work remotely in an international environment.

Key benefits/What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.