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Service Delivery Manager Workplace

Niveau de poste:  Professionnels

ST OUEN, 93, FR, 93400

Date d'embauche:  28/02/2022
Domaine de compétence:  Ingénierie IT & Tech
Unité/Direction:  Allianz Technologie
Type de poste:  Temps plein
Emploi à distance:  Bureau à domicile
Recrutement:  Permanent
ID:  2492

Allianz Group is one of the largest and most renowned financial services providers in the world, representing
an international network of strong brands with first-class products. Above all, we strive for commitment to
excellence in our daily business, in our relationships with customers shareholders, employees and the
community. Allianz Group serves more than 83 million customers in about 70 countries. Allianz Technology
is the international shared service company of the Allianz Group and has its registered office in Munich. Our
customers are Allianz companies across the globe, to which our more than 2,500 employees offer innovative,
top-quality products and services in the fields of IT, Services and Operations. 


The Service Management department is in charge to organize, support, report, … the relation between Allianz
France and Allianz Technology France by managing all the infrastructure services delivered to Allianz France. It is
organized per pillar : DCCS, Workplace, Network, Security and one dedicated pole around the performance. We recruit
the Service Delivery Manager for the Workplace perimeter.

Key Responsibilities

  • Steer service providers on a regular basis for service operation and continuously improve service operations in close cooperation with contract management
  • Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management
  • Liaise with technical and / or delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs
  • Contribute in all the QoS meetings on her/his perimeter (SDTM, SRC, meeting with provider, ...)

Key Requirements/Skills/Experience

  • Nominal experience within an IT Service Management role conducting development of Information Technology processes, information flow, associated reports, and applications for defined service domain
  • Possess moderate verbal and written communication skills to work effectively with technical and nontechnical people at various levels in the organization
  • Senior Manager with 5 years of experience in large companies (international environment)
  • Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience
  • Ability to carry out tasks independently in non-standardized (ever-changing) work situations

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a
quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves.
Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz
to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of
the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.
Allianz Technology SE